by nexgen_admin | May 22, 2018 | Uncategorized
Companies that sell luxury products like designer goods, jewelry, and cars need to provide VIP customer service that mirrors their brand. Just as their brand promises the highest quality materials, craftsmanship, and attention to detail, customers should be assured...
by nexgen_admin | May 3, 2018 | Uncategorized
If there are 100 good ways of satisfying the customers, most of the businesses would never rest even at 99. This is a great advantage of the increasing competition among the businesses and in this, customer satisfaction tends to play a great part. While many...
by nexgen_admin | Apr 26, 2018 | Uncategorized
To provide exceptional service in today’s world, you need to offer before and after customer support services. This is an aspect that not only increases your sales but also keeps your customers satisfied and loyal to your brand. However, an in-house customer support...
by nexgen_admin | Mar 6, 2018 | Uncategorized
Let’s admit it, with such fierce competition amongst businesses, attracting customers to buy your products and services is not an easy task. Added to this, there are innumerable new businesses being incepted every day, who bring in new, innovative ideas and are ready...
by nexgen_admin | Mar 2, 2018 | Uncategorized
Deciding to outsource your call center to another partner or closing your inhouse operation is a BIG decision. But when you can’t afford not to there’s only 1 logical choice: NexGen Agency. Boutique and Unique: NexGen is unlike other call centers, we don’t take...
by nexgen_admin | Feb 20, 2018 | Uncategorized
For starters, what is customer sentiment analysis? Generally speaking, it is the application of natural language processing, computational linguistics, and text analysis, to extract information and research on customers to determine their emotional tone about a...
