by nexgen_admin | Jun 15, 2022 | Uncategorized
One very important factor which differentiates a good and a better business is the way it offers an after-sales support to the customers. And since most of the businesses cannot afford a dedicated call center or contact center in their organization, outsourcing this...
by nexgen_admin | Feb 10, 2021 | Uncategorized
Most of the business organizations rely solely on call services for their business needs. These call services for businesses could be in-house or outsourced. However, with an evolution in technology, it’s not just the call services which the business could outsource....
by nexgen_admin | Dec 20, 2019 | Uncategorized
In our previous blog, we mentioned the types of call centers that operate to help a business. Here, we will discuss the features of inbound call centers which work to resolve the questions of customers. But before that, let’s recap what inbound call centers are....
by nexgen_admin | Aug 1, 2019 | Uncategorized
In today’s fast-paced industrial landscape, no single model for customer care is found to be effective. This is even more true in case of the hospitality industry that comes across a range of challenges and opportunities frequently. The hospitality industry lives or...
by nexgen_admin | Jun 10, 2019 | News
DEERFIELD BEACH, FL- NexGen Agency has been selected by one of the world’s largest consumer electronics companies to provide multichannel customer and technical support services out of NexGen’s South Florida Center of Excellence. Over the last few years, NexGen Agency...
