Experience exceptional VIP customer service at NexGen Agency, where our commitment sets us apart.
ABOUT US
NexGen Agency: Elevate Your Business with Premier VIP Customer Service
Enter a world of outstanding service at NexGen Agency, where we stand out for full customer lifecycle management including voice, email, chat, SMS and social media customer care solutions.
Conceived with the vision of prioritizing your needs, we’ve assembled a team of innovative thinkers and brilliant strategists to deliver unparalleled outsourced call center and social media management services.
CASE STUDY
Explore Our Social Impact on Retail Success
Understanding the pivotal role of social media, a prominent national global jewelry enterprise boasting over 200 store locations sought out a dependable partner for social media management. Their primary goal was twofold: safeguarding their esteemed online reputation management and providing unparalleled customer care via this ever-expanding and influential platform.
ABOUT US
NexGen Agency: Elevate Your Business with Premier VIP Customer Service
Step into a realm of exceptional service at NexGen Agency, where our commitment to VIP customer service sets us apart. Conceived with the vision of prioritizing your needs, we’ve assembled a team of innovative thinkers and brilliant strategists to deliver unparalleled social media management and call center solutions.
CASE STUDY
Explore Our Impact on Retail Success
With over 200 store locations, global jewelry company Helzberg Diamonds: A Berkshire Hathaway Company, knew they needed a trusted social media management partner. They wanted a company who could not only manage their reputation but also provide customer care through the newest most emerging customer communication outlet in town: social media.
Providing Global VIP Customer Care to our clients’ most valuable asset: their customers
Customer Care & Technical Solutions
Services
Email & Chat
Customer Service
Social Media Customer Care
Services
Social Media Management
Reputation & Crisis Management
Consulting
News & Events
PRESS RELEASE: NexGen Partners With National Marketing Agency To Provide Social Media Customer Care
DEERFIELD BEACH, FL- NexGen Agency, a fast-emerging global provider of dynamic customer experience...
PRESS RELEASE: NexGen Offers 60 Day “No Risk Trial” of Social Media Customer Care
DEERFIELD BEACH, FL- NexGen Agency, a fast-emerging global provider of dynamic customer experience...
PRESS RELEASE: NexGen Closes Out a Record Year Partnering with a Global Consumer Electronics Company
DEERFIELD BEACH, FL- NexGen Agency closes out 2022 with an exciting new global partnership. NexGen...
Blogs
The Art of Effective Communication: Bridging Gaps in Hybrid Teams
Nowadays the demand for hybrid teams seems increasingly common. In the struggle for efficiency,...
The Impact of Emerging Social Media Platforms on Brand Engagement
In today's fast-paced digital world, staying ahead of the curve is crucial for brands aiming to...
Navigating the New Frontiers: How AI is Shaping the Future of Marketing
As the CEO of NexGen Agency, I’m thrilled to share insights into how artificial intelligence (AI)...
Outsourced Contact Center Solutions
