DEERFIELD BEACH, FL- NexGen Agency, a fast-emerging global provider of dynamic customer experience management and social media solutions, has partnered with a national marketing agency, a renowned expert in digital marketing and customer engagement, to provide social media customer care for their customers.

This collaboration marks a significant step forward in enhancing the marketing firm’s social media customer care capabilities, ensuring unparalleled service for their valued clients’ customers. They will leverage their expertise in crafting compelling social media strategies and implementing cutting-edge customer engagement solutions. NexGen will work closely with them to develop tailored approaches that align with their clients’ brand identities.

Asking why the firm chose NexGen, their Vice President stated “NexGen has been and continues to be an excellent partner for supporting our clients’ social media initiatives. They’re collaborative, responsive, and great at what they do.”

As NexGen embarks on this collaborative journey, they are poised to redefine social media customer care standards in the industry.

About NexGen Agency

NexGen Agency is a full-service customer experience management organization focusing on cross-platform support and authentic customer experiences. For over 20 years, the NexGen Agency team has helped the world’s most successful companies design, build, and manage VIP interactions. NexGen Agency offers a full range of multichannel contact center solutions including technical support, customer care, sales, and lead generation. Social and multimedia management solutions offered include social strategies and transformation, social media monitoring (reputation and crisis management) and insight, competitor monitoring, and social customer care tactics. For more information, please call 954-708-2896 or visit