Expert Healthcare Support Team

Our roots are in healthcare experience. Dating back to the early 2000’s, our team’s first client was a national health organization that enlisted our help for open enrollment and member/provider customer care. Even at our inception, we understood fundamentally how to combine professionalism with a deep personal connection, which is crucial to meeting specific service needs in this industry.

NexGen Agency is a proactive partner performing as a seamless extension of our clients’ businesses. With deep executive involvement, rich industry experience, and a culture that espouses innovation, our team has customized solutions for some of the world’s leading healthcare brands.

Network of Services

Member/Provider Services, Inbound Member Services and Retention, Member Loyalty, Participant Support, Pharmacy Support and Provider Support, Member Acquisition, Enrollment (Licensed / Non-Licensed), and Sales Verification.

Payer Voice and Web Services: Member Service & Acquisition Support, Benefits Administration, Eligibility, Claims & Benefit Calls, and Provider and Member Support

Commercial and Private Fee-For-Service Plans (PFFS): PFFS Dental Discount, Inbound Verification, Verification English / Spanish, Outbound Disenrollment / Incomplete Disenrollment, and Web Site Support (Email / Chat)

Back Office Services: Data Entry / Data Processing, Claims Registration & Processing, ID Card and Policy Generation, Document Preparation and Scanning, Image Indexing, OCR, Storage and Retrieval, Fax and Document Management, and Data Entry, Research, Analytical Services

Our Experience

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Our Features

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Outsourced Contact Center Solutions