ABOUT THE INDUSTRY

Utilities

Knowledge and experience to keep utility businesses competitive. One fact remains constant within the utility industry: to succeed, companies must find cost-effective ways to communicate with their customers. NexGen Agency offers services across the entire customer lifecycle from acquiring and provisioning new accounts to handling outage notifications to billing and service inquiries.

NexGen Agency handles after-hours calls, and outage calls, and creates automated hotlines with important recorded messages. During the day we handle routine service inquiries, process payments, and handle overflow calls so you aren’t overwhelmed by volume. Internally, we respond to equipment failures, fire and gas leaks, water main breaks, and calls from customers, partners, and employees to keep everyone informed and calm.

Whether you are a start-up or an established nationwide or global brand, NexGen Agency tailors a customer service solution specifically for your business. Custom training programs introduce agents to your company and products to ensure they are equipped to support your customers.