Our exclusive platform continuously tracks and analyzes conversations across multiple social media channels related to your business.
NEXGEN AGENCY SOLUTIONS
Social Media Care
While the social customer service channel is growing, it does require careful thought and planning to execute well as part of your customer care strategy. According to OnePollResearch, 65% of consumers believe social media is a better way to communicate than through a phone call with a customer service agent.
When it comes to social customer relationship management, you need a team that has the necessary experience in understanding the expectations customers have while using social media platforms for support and/or service. Adding social media and customer service support into new channels can convey a dynamic quality to customer relationships and enhance loyalty.
Serving more customers in less time brings operational efficiencies and reduces costs. According to Connected Customer, 1 in 3 social media users prefer social care over phone calls. Quality service through social channels can boost sales when customers are making purchasing decisions.
NexGen Agency converts social media mentions into sales leads, fostering meaningful relationships that promote your business. Our customized solutions deliver a tangible ROI, driving traffic, sales, and revenue.
Our technology provides real-time insights into customer conversations across platforms like Facebook and Twitter. NexGen Agency’s proprietary platform actively traces and analyzes social media interactions. According to IDC, social customer service will grow from 8% to 13% of contact center interactions in the next 2-3 years.
SOCIAL MEDIA CARE & MANAGEMENT
About the Service
• Cost Savings Call deflection is just the beginning. As your community grows, so do the legions of brand ambassadors who can help others with support issues.
• Turn Knowledge Into Power Turn peer-generated knowledge into valuable assets for customers, employees, and social channels.
• Driving Cross-Channel Engagement NexGen Agency equips our agents to respond efficiently on social channels while building awareness of your brand and online community resources.
• Increase Revenue Customers who use social support channels buy more, buy more often, and stay customers longer than those who do not use social support channels.
In today’s digital age, having a strong online presence is crucial for the success of any business. Elevate Your Online Presence with NexGen Agency!
NEXGEN AGENCY SOLUTION
Social Media Management
Let NexGen Agency handle your online presence with our comprehensive social media management services, saving you valuable time and effort. Our team of experts will extend your reach and engage your customers with compelling, relevant content that resonates with them. We implement a strategic approach to ensure that your brand targets the right audience at the optimal times, maximizing your social media impact.
With tailored strategies and consistent monitoring, we optimize your social media efforts to drive growth, increase engagement, and boost your overall online presence. Trust NexGen Agency to transform your social media into a powerful tool for connecting with your audience and achieving your business goals.
SOCIAL MEDIA CARE & MANAGEMENT
Why NexGen Agency?
• Proven Expertise: Our team comprises social media experts with a track record of delivering tangible results.
• Multi-Platform Management: From Facebook to Instagram, we manage all major social media platforms to amplify your brand’s presence.
• Brand Awareness: We work tirelessly to enhance your brand’s visibility and recognition across various social media channels.
• Relationship Building: We foster meaningful connections with your audience, nurturing trust and loyalty that drives long-term success.
• Traffic Generation: Our strategic campaigns drive traffic to your website, translating into higher conversion rates and increased sales.