Careers
At NexGen Agency, we’re redefining customer experience by combining innovation, technology, and a people-first approach. Our team is made up of passionate individuals dedicated to delivering top-tier customer support, engagement, and solutions across industries.
We believe in fostering a culture of growth, collaboration, and opportunity. Whether you’re an experienced professional or just starting your career, NexGen Agency offers a dynamic work environment where your skills and ideas make a real impact.
Join us and be part of a forward-thinking team that values excellence, creativity, and customer success. Explore our current opportunities and take the next step in your career with NexGen Agency.
Customer Service Representative
Calling all Customer Service Champions! NexGen Agency seeks exceptional Customer Service Representatives for our retail accounts. Join our dynamic team in Deerfield Beach, FL, for a fun, fast-paced environment providing top-notch multi-channel call center services.
Technical Support Representative
Attention Tech Enthusiasts! Join Our contact center technology solutions team at NexGen Agency. We’re a dynamic call center provider supporting a major player in home audio and video. If you’re passionate about tech and love movies, music, gaming, or high-quality sound, this could be your dream job!
Social Media Care Representative
Social Media Enthusiast? Join Our Fun, Fast-Paced Team at NexGen Agency. We’re seeking BPO Social Media Care Reps who love social media and have a passion for customer service. College students are welcome! Launch your social media career with us today!
NexGen Agency Core Values
At NexGen Agency, our core values shape everything we do—from the way we collaborate and innovate to how we support our team and clients. We are committed to maintaining a culture of trust, inclusivity, and creativity while ensuring a balanced and positive work environment. These principles drive our success, inspire growth, and empower us to deliver exceptional service every day.
✅ Collaboration
We cultivate a team-oriented culture where open communication, mutual respect, and collective problem-solving drive success. By working together, we achieve more and create meaningful impact for our clients and employees.
✅ INTEGRITY
Trust and transparency are the foundation of our business. We uphold the highest ethical standards in everything we do, ensuring honesty, accountability, and reliability in our interactions with clients, partners, and team members.
✅ Work-Life Balance
We believe that a healthy work-life balance is essential for productivity and well-being. By promoting flexibility and a supportive environment, we empower our employees to thrive both personally and professionally.
✅ Innovation & Creativity
We are committed to pushing boundaries, embracing fresh ideas, and leveraging technology to enhance our services. Our culture of innovation allows us to stay ahead in the ever-evolving BPO industry.
✅ Diversity
We embrace differences and create an inclusive workplace where everyone feels valued and respected. By welcoming diverse backgrounds, perspectives, and talents, we build a culture of belonging and creativity.
✅ Positive Work
We create a workplace that encourages motivation, engagement, and growth. By promoting a supportive and uplifting atmosphere, we inspire our team to perform at their best and enjoy their work.
Outsourced Contact Center Solutions
