People

As every great business knows, you’re only as good as your people. We’ve taken great strides to put together an amazing dream team at NexGen Agency. People who have expansive experience, incredible vision, and most importantly, a passion for improving business processes.

This scales to organizations big and small. Our team will be your greatest competitive asset. Services come and go — a team that can repeatedly design products that wow your customers is sustainable and unbeatable.

Culture

Sustainable competitive advantage is all about our ability to innovate and change.

We may have a highly talented team, however, if they don’t work together towards a common mission and embrace change along the way, that’s unlikely to translate to a sustainable competitive advantage.

Our culture is the way our team works together to focus their energies towards common goals. Contact centers that enjoy a culture of aggressive change, positive teamwork and innovative spirit maintain and build upon competitive advantages.

Processes

Superior processes can be difficult to build but once built, it’s even more difficult for competitors to emulate.

At NexGen we have developed and refined our processes over years and years to what they are now. Even despite our current fantastic processes, we continually innovate and always stay ahead of the curve.

Knowledge

The secret of business is to know something that nobody else knows. ~ Aristotle Onassis

You can find how to do pretty much anything on the internet in this day and age. From how to build a shelf to how to make it up it your wife when you forget her birthday (whoops!), the internet is a trove of information. But, the one thing you can’t find is knowledge specifically tailored to your business. There’s no manual that will work as a ‘one size fits all.’

At NexGen, we take the time to understand your business and then implement our knowledge into your framework. Not the other way around, like many of our competitors. We provide VIP service and we take that incredibly seriously.

Technology

Technology is the cornerstone of success in our rapidly changing world. The hardest part of technology is not having the correct systems though, but continually looking to see what is next. At NexGen we harness the best technologies and continually innovate to always stay ahead of our competitors.

NexGen VIP customer care agents are up to speed with all the latest and greatest technologies including many of the cloud based CRM’s, ticketing systems, multichannel contact center platforms and social media engagement and monitoring software.