ABOUT THE SERVICE

As business practices evolve, so do our services. That’s why we provide round-the-clock email and chat support.

Email has emerged as the primary channel for data transmission and customer relations management. Consequently, many companies are opting to outsource their non-voice call center requirements, including email and chat support services. Our offerings encompass support for both technical and non-technical services.

Maintaining direct communication with your customers is crucial for success. While manning a telephone line during office hours remains beneficial, it’s essential to embrace other communication avenues. We understand the diverse needs of customers and provide various forms of support services, ensuring a seamless experience for all.

True Partnership

I’ve had a lot of contact center ‘partners’ but none have come close to the true partnership we feel with NexGen Agency. They aren’t just interested in pocketing money, they’re interested in helping our company grow. They routinely make suggestions on ways to innovate the processes we have in place and have really made themselves a true extension of our brand.

Senior Director of Customer Care for Major Retail Company
Retail Client

A Partner That Can Grow, and Understand

NexGen projects itself as a contact center like no other; specializing in the high touch customer experience. We took NexGen up to task on this and already after 7 months, they have delivered substantial lifts in all key metrics over previous support that we had. We have found a partner that can grow, and understand, our focus to the customer experience.

Director of Customer Care for Global Jewelry Company
Global Jewelry Company

Exceeded My Expectations

I had high expectations for NexGen Agency, but they are consistently exceeded. I thank you for taking such good care of our customers, people, and company.

Vice President, Service Division for Global Consumer Electronics Corporation
Global Consumer Electronics

Call Center Unlike Any Other

I can’t say enough positive things about NexGen. From their family-like atmosphere, to the way they treated their agents, it was really a call center unlike any other we had dealt with. I would HIGHLY recommend them to any other company looking for a change.

VP of Customer Experience for B2B company
B2B Supply Chain Company

Helpful

NexGen was very helpful in identifying areas of improvement in our social media strategy. They proposed new ideas around how to better engage customers and helped develop content towards that effort. They really focused on understanding our brand voice to help ensure all channels were consistent.

Director of Customer Care for Healthcare Company
Healthcare Company

Outsourced Contact Center Solutions