NexGen Agency delivers strategic consulting services tailored to your needs, offering attentive listening, unbiased analysis, and innovative solutions to drive initiatives and enhance projects with new technologies.

ABOUT THE SERVICE

To help transform and grow your business, you need a strategic partner. One who brings you new and innovative ideas every day. A partner with deep industry knowledge, meaningful insights, and the widest range of capabilities.

WHY CHOOSE NEXGEN AGENCY FOR YOUR CONSULTING NEEDS?

Because we listen, provide unbiased feedback and analysis, and deliver high-value results focused on your needs. We’re passionate about solving challenges — whether it’s helping spearhead a new initiative, being a catalyst for change, introducing new technologies or processes, planning for or leading implementation, transferring knowledge, or adding expertise and bandwidth to client project teams.

CONSULTING

What We Can Offer

  • New Business Development Plan
  • Technology Assessment and Plan
  • Contact Center Assessment and Plan
  • Multichannel Customer Contact
  • Strategy
  • Multisite Strategy
  • Metrics Strategy
  • Outsourcing Strategy
  • Business Continuity
  • Disaster Recovery Planning

CONSULTING

Contact Center Industry Consulting Solutions

  • New Business Development Plan
  • Technology Assessment and Plan
  • Contact Center Assessment and Plan
  • Multichannel Customer Contact
  • Strategy
  • Multisite Strategy
  • Metrics Strategy
  • Outsourcing Strategy
  • Business Continuity
  • Disaster Recovery Planning
  • Communications
  • Legal
  • Transportation
  • Public Safety
  • Energy & Utility

True Partnership

I’ve had a lot of contact center ‘partners’ but none have come close to the true partnership we feel with NexGen Agency. They aren’t just interested in pocketing money, they’re interested in helping our company grow. They routinely make suggestions on ways to innovate the processes we have in place and have really made themselves a true extension of our brand.

Senior Director of Customer Care for Major Retail Company
Retail Client

A Partner That Can Grow, and Understand

NexGen projects itself as a contact center like no other; specializing in the high touch customer experience. We took NexGen up to task on this and already after 7 months, they have delivered substantial lifts in all key metrics over previous support that we had. We have found a partner that can grow, and understand, our focus to the customer experience.

Director of Customer Care for Global Jewelry Company
Global Jewelry Company

Exceeded My Expectations

I had high expectations for NexGen Agency, but they are consistently exceeded. I thank you for taking such good care of our customers, people, and company.

Vice President, Service Division for Global Consumer Electronics Corporation
Global Consumer Electronics

Call Center Unlike Any Other

I can’t say enough positive things about NexGen. From their family-like atmosphere, to the way they treated their agents, it was really a call center unlike any other we had dealt with. I would HIGHLY recommend them to any other company looking for a change.

VP of Customer Experience for B2B company
B2B Supply Chain Company

Helpful

NexGen was very helpful in identifying areas of improvement in our social media strategy. They proposed new ideas around how to better engage customers and helped develop content towards that effort. They really focused on understanding our brand voice to help ensure all channels were consistent.

Director of Customer Care for Healthcare Company
Healthcare Company

Outsourced Contact Center Solutions