Most of the business organizations rely solely on call services for their business needs. These call services for businesses could be in-house or outsourced.
However, with an evolution in technology, it’s not just the call services which the business could outsource.
In fact, whether just a startup or a giant business organization, all of these could contact a good call center outsourcing company such as ‘NexGen Agency’ to get a number of call center services with customized packages according to their needs.
Here are some of the major call center services which the businesses could readily outsource for the best benefits:
Inbound Call Centers:
According to a basic definition, inbound call centers are the business consulting services where expert agents answer calls from the customers etc.
The customers could call an organization before, during or after they purchase a product and this could be for their diverse needs.
Inbound call services could fulfill needs such as:
- Round-the-clock help desk
- Product information
- Technical support
- Inbound sales
- Answer services
- IVR services
- Emergency supports
- Product Dispatch services etc.
All kinds of business industries, healthcare services, hospitality services and restaurants can outsource inbound call services for better assistance to their business.
Outbound Call Services:
Outbound call services are centers where the representatives themselves make a call to the customers and this could be for a number of reasons such as:
- Lead generation
- Appointment setting
- Market research
- Collection reminders
- Telemarketing services
- Credit verification
- Product promotion
- Knowledge of customer satisfaction
- Database entry services
- Surveys etc.
Outbound call centers could help the real estate agencies, digital marketing agencies, debt collection agencies and advertisement agencies for their varying needs.
Apart from the above two popular methods, there are two other methods which are gaining immense popularity nowadays and these are as follows:
Non-Voice Process:
Nowadays, you can outsource the customer service agencies for non-voice customer support of your business too.
You can obtain services such as:
- Live chat support service
- Data entry services
- SMS support services
- Email support
- Back office support etc.
Web Enabled Services:
As apparent from its very name, the web-enabled services too could be outsourced and these can serve the business purposes such as:
- Social media chats
- Web chat and emails
- Data entry supports
- Shopping services
- Application-based services
- Quality analysis
All such services could be utilized by almost all kinds of industries and greatly ease the burden on calls, while reducing the waiting time too.
If you too are a business organization who needs any such call center outsourcing service, you can contact ‘NexGen Agency’ for the best assistance.
This is a dedicated customer service outsourcing agency which offers a number of exceptional services including social media management, reputation management, and consultation services etc.
Contact ‘NexGen Agency’ and get the best of these services to assist your customers in a better manner than before.