by nexgen_admin | Jun 15, 2022 | Uncategorized
One very important factor which differentiates a good and a better business is the way it offers an after-sales support to the customers. And since most of the businesses cannot afford a dedicated call center or contact center in their organization, outsourcing this...
by nexgen_admin | Feb 10, 2021 | Uncategorized
Most of the business organizations rely solely on call services for their business needs. These call services for businesses could be in-house or outsourced. However, with an evolution in technology, it’s not just the call services which the business could outsource....
by nexgen_admin | Dec 20, 2019 | Uncategorized
In our previous blog, we mentioned the types of call centers that operate to help a business. Here, we will discuss the features of inbound call centers which work to resolve the questions of customers. But before that, let’s recap what inbound call centers are....
by nexgen_admin | Aug 1, 2019 | Uncategorized
In today’s fast-paced industrial landscape, no single model for customer care is found to be effective. This is even more true in case of the hospitality industry that comes across a range of challenges and opportunities frequently. The hospitality industry lives or...
by nexgen_admin | Dec 24, 2018 | Uncategorized
The momentum that social media generates for a business is so vital in today’s world. It not only exposes your brand to people you would never be able to reach before but also allows you to share information instantly with your customers. Companies that utilize social...
by nexgen_admin | Jul 11, 2018 | Uncategorized
Social Media – What once was a place for people to connect with family and friends, has expanded into a platform for businesses to build an online presence, market products & services, and connect with consumers. Now, more than ever, people are using social...
