by nexgen_admin | Dec 20, 2019 | Uncategorized
In our previous blog, we mentioned the types of call centers that operate to help a business. Here, we will discuss the features of inbound call centers which work to resolve the questions of customers. But before that, let’s recap what inbound call centers are....
by nexgen_admin | Aug 1, 2019 | Uncategorized
In today’s fast-paced industrial landscape, no single model for customer care is found to be effective. This is even more true in case of the hospitality industry that comes across a range of challenges and opportunities frequently. The hospitality industry lives or...
by nexgen_admin | Dec 24, 2018 | Uncategorized
The momentum that social media generates for a business is so vital in today’s world. It not only exposes your brand to people you would never be able to reach before but also allows you to share information instantly with your customers. Companies that utilize social...
by nexgen_admin | Jul 11, 2018 | Uncategorized
Social Media – What once was a place for people to connect with family and friends, has expanded into a platform for businesses to build an online presence, market products & services, and connect with consumers. Now, more than ever, people are using social...
by nexgen_admin | May 22, 2018 | Uncategorized
Companies that sell luxury products like designer goods, jewelry, and cars need to provide VIP customer service that mirrors their brand. Just as their brand promises the highest quality materials, craftsmanship, and attention to detail, customers should be assured...
by nexgen_admin | May 3, 2018 | Uncategorized
If there are 100 good ways of satisfying the customers, most of the businesses would never rest even at 99. This is a great advantage of the increasing competition among the businesses and in this, customer satisfaction tends to play a great part. While many...
