PRESS RELEASE: NexGen Agency Selected to Provide B2B Customer Support for Leading Marketing and Supply Chain Company
Deerfield Beach, FL– NexGen Agency, a fast-emerging global provider of dynamic customer experience management and business process outsourcing solutions, has been chosen by a century old leading Marketing and Supply Chain company, to provide the ultimate customer service experience for their customers. This company provides print production services, product development and fulfillment, and distribution services to Fortune 1000 companies all over the globe. This marks NexGen’s 2nd centenarian client.
For this prestigious client, NexGen will deploy a multi-shore delivery solution. NexGen will be supporting all voice and chat customer inquiries out of their newly expanded space in Deerfield Beach, FL. Most of the email support and other non-voice back office tasks will be centralized in NexGen’s office in Manila, Philippines.
NexGen Agency’s CEO, Mike Epstein stated, “We are absolutely thrilled and can’t wait to begin work with such a long standing, reputable company. This client’s history is a classic example of American enterprise, a success story that began in the early 1920s. Our team is excited at the opportunity to partner with them and help them grow! This new addition to our family is just another example of how NexGen’s VIP, hands-on, customer experience management approach is starting to make noise throughout the industry.”
About NexGen Agency
NexGen Agency is a full-service customer experience management organization focusing on cross platform support and authentic social and customer experiences. For over 20 years the NexGen Agency team has helped the world’s most successful companies design, build, and manage VIP interactions. NexGen Agency offers a full range of multichannel contact center solutions including technical support, customer care, sales, and lead generation. Social and multimedia management solutions are offered including: social strategies and transformation, social media monitoring and insight, social media marketing and sales, and social customer care tactics in over 250 languages worldwide. For more information, call 954-708-2896 or visit www.nexgenagency.com