PRESS RELEASE: Helzberg Diamonds Selects NexGen Agency to Provide Multichannel Customer Support.

Deerfield Beach, FL – September 19, 2016, NexGen Agency, an emerging global provider of multichannel customer experience management solutions, has been selected by Helzberg Diamonds, a Berkshire Hathaway Company, to provide the ultimate service experience for their customers.

NexGen Agency is known for their innovative technology and pioneering approach to providing business process outsourcing solutions. They will deploy their white-glove approach to assisting Helzberg Diamonds customers along with supporting their 230 plus retail stores.

“We believe we are building the next generation BPO company and we are honored to partner with such a prestigious company like Helzberg Diamonds. Our team is excited to innovate and provide their customers and retail stores with VIP experiences,” said Mike Epstein, CEO of NexGen Agency.

“We chose NexGen Agency because of their hands-on approach, deep industry knowledge, and the company’s superior performance,” added Brian Wulff, Director of Customer Care for Helzberg Diamonds.

About NexGen Agency

NexGen Agency is a full-service customer experience management organization focusing on cross-platform support and authentic social and customer experiences. For over 20 years the NexGen Agency team has helped the world’s most successful companies design, build, and manage VIP interactions. NexGen Agency offers a full range of multichannel contact center solutions including technical support, customer care, sales, and lead generation. Social and multimedia management solutions are offered including; social strategies and transformation, social media monitoring and insight, social media marketing and sales, and social customer care tactics in over 250 languages worldwide. For more information, call 954-708-2896 or visit

About Helzberg Diamonds

Helzberg Diamonds®, a retail and online jewelry store focused on customer service, was founded in 1915 and has more than 230 stores nationwide, featuring a wide selection of fine jewelry; including diamond engagement and wedding rings, precious gems, and watches. Helzberg Diamonds takes pride in its history of offering exceptional value, exclusive designs, and timeless jewelry. Helzberg Diamonds is based in North Kansas City, Mo., and is a subsidiary of Berkshire Hathaway Inc. (NYSE symbols BRK/A and BRK/B). For the locations nearest you, call 1(800) 435-9237 or visit