Companies that sell luxury products like designer goods, jewelry, and cars need to provide VIP customer service that mirrors their brand. Just as their brand promises...

If there are 100 good ways of satisfying the customers, most of the businesses would never rest even at 99. This is a great advantage of the increasing competition...

To provide exceptional service in today’s world, you need to offer before and after customer support services. This is an aspect that not only increases your sales but...

Let’s admit it, with such fierce competition amongst businesses, attracting customers to buy your products and services is not an easy task. Added to this, there are...

Deciding to outsource your call center to another partner or closing your inhouse operation is a BIG decision. But when you can’t afford not to there’s only 1 logical...

For starters, what is customer sentiment analysis? Generally speaking, it is the application of natural language processing, computational linguistics, and text...