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In our previous blog, we mentioned the types of call centers that operate to help a business. Here, we will discuss the features of inbound call centers which work to...

In today’s fast-paced industrial landscape, no single model for customer care is found to be effective. This is even more true in case of the hospitality industry that...

The momentum that social media generates for a business is so vital in today’s world. It not only exposes your brand to people you would never be able to reach before...

Social Media – What once was a place for people to connect with family and friends, has expanded into a platform for businesses to build an online presence, market...

Companies that sell luxury products like designer goods, jewelry, and cars need to provide VIP customer service that mirrors their brand. Just as their brand promises...

If there are 100 good ways of satisfying the customers, most of the businesses would never rest even at 99. This is a great advantage of the increasing competition...