One very important factor which differentiates a good and a better business is the way it offers an after-sales support to the customers. And since most of the...

Most of the business organizations rely solely on call services for their business needs. These call services for businesses could be in-house or outsourced. However,...

In our previous blog, we mentioned the types of call centers that operate to help a business. Here, we will discuss the features of inbound call centers which work to...

In today’s fast-paced industrial landscape, no single model for customer care is found to be effective. This is even more true in case of the hospitality industry that...

The momentum that social media generates for a business is so vital in today’s world. It not only exposes your brand to people you would never be able to reach before...

Social Media – What once was a place for people to connect with family and friends, has expanded into a platform for businesses to build an online presence, market...