DEERFIELD BEACH, FL- NexGen Agency is proud to announce that client Helzberg Diamonds, has ranked #1 in Newsweek’s “America’s Best Customer Service Companies 2021.” In the category of “High Jewelry Retailers,” Helzberg has beaten out companies such as luxury retailers Cartier and Bulgari. Out of 10 points, Helzberg received 8.99, Bulgari 8.71, and Cartier 8.58. Across the approximately 500 companies ranked, for all categories, Helzberg ranked #8.

NexGen works alongside Helzberg Diamonds to provide their customers with white-glove, VIP customer care throughout all channels such as social media, phone, chat, and email. “It’s tremendous to be recognized for all the hard work that NexGen and Helzberg has put into ensuring their customers are treated like family. We have worked with Helzberg for many years now and have thoroughly enjoyed innovating alongside them. We are so thrilled to have Newsweek notice all our efforts. Congratulations to our hardworking team who provide our clients’ customers with the ultimate customer service experience,” NexGen Agency’s CEO, Mike Epstein stated.

The 2021 America’s Best Customer Service rankings were identified from the results of an independent survey of more than 25,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers evaluated several brands: in total, 160,000 evaluations were collected. The awarded brands each received on average close to 100 evaluations from customers. Rankings were based on were Quality of Communication, Professional Competence, Range of Services, Customer Focus, and Accessibility.

About NexGen Agency

NexGen Agency is a full-service customer experience management organization focusing on cross-platform support and authentic customer experiences. For over 20 years, the NexGen Agency team has helped the world’s most successful companies design, build, and manage VIP interactions. NexGen Agency offers a full range of multichannel contact center solutions including technical support, customer care, sales, and lead generation. Social and multimedia management solutions offered include social strategies and transformation, social media monitoring (reputation and crisis management) and insight, competitor monitoring, and social customer care tactics. For more information, please call 954-708-2896 or visit