DEERFIELD BEACH, FL- NexGen Agency, a fast-emerging global provider of dynamic customer experience management and social media solutions, has been chosen by the world’s leading logistics company, a leading women’s footwear provider, and a national HVAC service company.

NexGen will be supporting all customer care, social media customer care, e-commerce, and 24/7 dispatch work through NexGen’s Florida and Philippines locations.

“The team and I are extremely excited to begin working with these three new partners. These wins underscore NexGen Agency’s strength in today’s customer experience management era. Over the past year, our Philippines location has more than doubled in size and our domestic center of excellence continues the growth trajectory with new clients and growth within our existing partners. NexGen Agency is steadfast in finding the right mix of social, digital, traditional, and influencer engagement to drive the most meaningful, compelling and results-driven campaigns for our clients.” NexGen Agency’s CEO, Mike Epstein stated.

About NexGen
Agency NexGen Agency is a full-service customer experience management organization focusing on cross-platform support and authentic customer experiences. For over 20 years, the NexGen Agency team has helped the world’s most successful companies design, build, and manage VIP interactions. NexGen Agency offers a full range of multichannel contact center solutions including technical support, customer care, sales, and lead generation. Social and multimedia management solutions offered include social strategies and transformation, social media monitoring (reputation and crisis management) and insight, competitor monitoring, and social customer care tactics.

For more information, please call 954-708-2896 or visit