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When Is The Perfect Time To Outsource Your Call Center?

One very important factor which differentiates a good and a better business is the way it offers an after-sales support to the customers. And since most of the businesses cannot afford a dedicated call center or contact center in their organization, outsourcing this facility has turned out to be a great support for them as …

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The Dos And Don’ts Of Handling Live Chat Support

If there are 100 good ways of satisfying the customers, most of the businesses would never rest even at 99. This is a great advantage of the increasing competition among the businesses and in this, customer satisfaction tends to play a great part. While many businesses have their own dedicated call centers to handle the …

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The Types Of Call Center Outsourcing Services For The Businesses

Most of the business organizations rely solely on call services for their business needs. These call services for businesses could be in-house or outsourced. However, with an evolution in technology, it’s not just the call services which the business could outsource. In fact, whether just a startup or a giant business organization, all of these …

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Inbound Call Centers And Their Important Features To Know

In our previous blog, we mentioned the types of call centers that operate to help a business. Here, we will discuss the features of inbound call centers which work to resolve the questions of customers. But before that, let’s recap what inbound call centers are. Inbound Call Centers: This is a type of call center …

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Is Customer Service Outsourcing Feasible For The Hospitality Industry?

In today’s fast-paced industrial landscape, no single model for customer care is found to be effective. This is even more true in case of the hospitality industry that comes across a range of challenges and opportunities frequently. The hospitality industry lives or dies by its customers. Making sure that they have the best experiences possible …

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Social Care Best Practices

Social Media – What once was a place for people to connect with family and friends, has expanded into a platform for businesses to build an online presence, market products & services, and connect with consumers. Now, more than ever, people are using social media rather than traditional customer service channels (phone, email, chat) to voice …

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Why Luxury Brands Need VIP Customer Service

Companies that sell luxury products like designer goods, jewelry, and cars need to provide VIP customer service that mirrors their brand. Just as their brand promises the highest quality materials, craftsmanship, and attention to detail, customers should be assured the same level of personalized care and attention. As customers support luxury products by paying top-notch …

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How Social Media Marketing Helps Enhance Your Business

The momentum that social media generates for a business is so vital in today’s world. It not only exposes your brand to people you would never be able to reach before but also allows you to share information instantly with your customers. Companies that utilize social media have great success with it! But are you …

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10 Reasons Why You Should Outsource Your Call Center

To provide exceptional service in today’s world, you need to offer before and after customer support services. This is an aspect that not only increases your sales but also keeps your customers satisfied and loyal to your brand. However, an in-house customer support team may be costly and a big investment, especially if there is …

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Importance And Benefits Of Live Chat Customer Service

Importance And Benefits Of Live Chat Customer Service Let’s admit it, with such fierce competition amongst businesses, attracting customers to buy your products and services is not an easy task. Added to this, there are innumerable new businesses being incepted every day, who bring in new, innovative ideas and are ready to steal your existing …

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Why Outsourcing Your Call Center To NexGen Agency Is The Best Thing You Can Do In 2018!

Deciding to outsource your call center to another partner or closing your inhouse operation is a BIG decision. But when you can’t afford not to there’s only 1 logical choice: NexGen Agency. Boutique and Unique: NexGen is unlike other call centers, we don’t take clients who want 200+ seats. We have our niche in the …

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Why Understanding Customer Sentiment Analysis Can Separate Your Business From The Pack

For starters, what is customer sentiment analysis? Generally speaking, it is the application of natural language processing, computational linguistics, and text analysis, to extract information and research on customers to determine their emotional tone about a topic. This is an extremely important tool in today’s social media marketing world! Why? Social media channels are creating a …

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