Summer 2017 Newsletter

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Summertime Contact Center Outsourcing Update… With our VIP Contact Center and Command Center headquarters in sunny South Florida, margaritas on the beach is an all year long activity! Despite our incredible HQ location, we’ve still managed to bring lots of success to our agency so far this year (well, and a lot of new clients …

Social Customer Care

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Social media sites such as Facebook and Twitter have become more than just platforms for advertising and marketing. They’ve also become important channels through which consumers are looking to receive customer service. Adding new service channels and managing cross-channel communications can be challenging for companies in any industry. What do consumers really expect when it, …