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Why Luxury Brands Need VIP Customer Service

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Companies that sell luxury products like designer goods, jewelry, and cars need to provide VIP customer service that mirrors their brand. Just as their brand promises the highest quality materials, craftsmanship, and attention to detail, customers should be assured the same level of personalized care and attention. As customers support luxury products by paying top-notch …

Importance And Benefits Of Live Chat Customer Service

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Live Chat Customer Service

Importance And Benefits Of Live Chat Customer Service Let’s admit it, with such fierce competition amongst businesses, attracting customers to buy your products and services is not an easy task. Added to this, there are innumerable new businesses being incepted every day, who bring in new, innovative ideas and are ready to steal your existing …

Why Outsourcing Your Call Center To NexGen Agency Is The Best Thing You Can Do In 2018!

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outsourcing

Deciding to outsource your call center to another partner or closing your inhouse operation is a BIG decision. But when you can’t afford not to there’s only 1 logical choice: NexGen Agency. Boutique and Unique: NexGen is unlike other call centers, we don’t take clients who want 200+ seats. We have our niche in the …

Why Understanding Customer Sentiment Analysis Can Separate Your Business From The Pack

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Social Media Sentiment Analysis

For starters, what is customer sentiment analysis? Generally speaking, it is the application of natural language processing, computational linguistics, and text analysis, to extract information and research on customers to determine their emotional tone about a topic. This is an extremely important tool in today’s social media marketing world! Why? Social media channels are creating a …