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Is Customer Service Outsourcing Feasible For The Hospitality Industry?

In today’s fast-paced industrial landscape, no single model for customer care is found to be effective. This is even more true in case of the hospitality industry that comes across a range of challenges and opportunities frequently. The hospitality industry lives or dies by its customers. Making sure that they have the best experiences possible …

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Social Care Best Practices

Social Media – What once was a place for people to connect with family and friends, has expanded into a platform for businesses to build an online presence, market products & services, and connect with consumers. Now, more than ever, people are using social media rather than traditional customer service channels (phone, email, chat) to voice …

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Why Luxury Brands Need VIP Customer Service

Companies that sell luxury products like designer goods, jewelry, and cars need to provide VIP customer service that mirrors their brand. Just as their brand promises the highest quality materials, craftsmanship, and attention to detail, customers should be assured the same level of personalized care and attention. As customers support luxury products by paying top-notch …

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How Social Media Marketing Helps Enhance Your Business

The momentum that social media generates for a business is so vital in today’s world. It not only exposes your brand to people you would never be able to reach before but also allows you to share information instantly with your customers. Companies that utilize social media have great success with it! But are you …

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10 Reasons Why You Should Outsource Your Call Center

To provide exceptional service in today’s world, you need to offer before and after customer support services. This is an aspect that not only increases your sales but also keeps your customers satisfied and loyal to your brand. However, an in-house customer support team may be costly and a big investment, especially if there is …

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Importance And Benefits Of Live Chat Customer Service

Importance And Benefits Of Live Chat Customer Service Let’s admit it, with such fierce competition amongst businesses, attracting customers to buy your products and services is not an easy task. Added to this, there are innumerable new businesses being incepted every day, who bring in new, innovative ideas and are ready to steal your existing …

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Why Outsourcing Your Call Center To NexGen Agency Is The Best Thing You Can Do In 2018!

Deciding to outsource your call center to another partner or closing your inhouse operation is a BIG decision. But when you can’t afford not to there’s only 1 logical choice: NexGen Agency. Boutique and Unique: NexGen is unlike other call centers, we don’t take clients who want 200+ seats. We have our niche in the …

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Why Understanding Customer Sentiment Analysis Can Separate Your Business From The Pack

For starters, what is customer sentiment analysis? Generally speaking, it is the application of natural language processing, computational linguistics, and text analysis, to extract information and research on customers to determine their emotional tone about a topic. This is an extremely important tool in today’s social media marketing world! Why? Social media channels are creating a …

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Use Social Media to Provide Epic Customer Service!

To provide top-notch customer service, you must serve your customers in the channels they wish to be served in. In today’s age, if you’re not on social media you’re dropping the ball. Take a look at the bar chart below. According to Statista, the percentage of people in the US who use social media has …

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Digital Marketing: Leave it to the Experts!

Digital Marketing: Leave it to the Experts! Have you recently considered expanding your digital marketing efforts? Maybe you’re trying to grow your business, keep up with your competitors or capitalize on potential opportunities! Whatever the case may be, in today’s digital age, a big portion of your marketing plan should be focused online! The big …

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Brand Voice: Why Consistency is King

Brand voice gives a company a personality to marry its identity! More times than not, the personality of a brand influences purchasing decisions. When customers purchase a product or service, the brand embodies part of their investment. With two-thirds of all shoppers using more than one channel to make purchases, brand voice is critical. To …

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Why is Social Media Important For Your Business?

It’s officially the age of social media. Memes, news, and even a tweeting President; people are relying on social media like never before. But what does this mean for businesses? Aside from the funny cat videos and daily news, are consumers looking to their brands on social channels? As it turns out, consumer expectations for …

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