Complete End-to-End Solutions

We live in a world powered by technology. Nowhere is this more obvious than in our own homes. The home entertainment industry is transforming and becoming more complex every day with innovations and constant introductions of new devices/content. Despite the complexities, at NexGen Agency, we are transforming the overwhelming into manageable with our end-to-end solutions.

We offer level 1-3 technical support contact center solutions. Our solutions make it easy for your customers to connect with you and obtain speedy resolutions to any issues they may experience.

Why NexGen Agency for Your Consumer Electronics Support?

We provide world-class support to our clients most valuable asset: their clients. From multichannel customer care to social and digital marketing, we create unique action plans and handle all the day-to-day work.

A sample of our tech support call center support includes:

Technical Support Process

  • Troubleshooting Calls
  • Software Problems
  • Router Support
  • Internet Service Problems
  • Computer Hardware Problems
  • Dealer Support
  • Up-Sell/Cross-Sell Programs
  • Corporate Help Desk Support
  • Warranty or Post-Warranty Support


If you have a question or would like more information about our engagement services, let us help you. Call us at 954.708.2896.