Work-at-Home Call Center Solutions

Do you need to get your customer service operations up and running through a robust network of US-Based remote agents? NexGen Agency offers an at-home model that is custom-designed to meet your needs.

  • Voice, email, chat, SMS
  • Customer Care
  • Technical Support
  • Social Media Customer Care
  • Reputation and Crisis Management
  • Answering Service / Triage Support Services

Benefits of the NexGen Agency Work-at-Home Solution

Immediate deployment!
We can get you up and running quickly so there is little business interruption

We can scale!
We can ramp up and down based on your needs and timelines.

Specialized Pool of Talent!
NexGen Agency can tap into a large pool of highly skilled remote agents that possess the skills aimed at your industry

Continuity of Operations
We have a robust network of agents to ensure your customer support operations go uninterrupted

Safe and Secure
NexGen@Home is built on a secure PCI and HIPAA compliant platform, so it’s perfect for all industry solutions

About NexGen Agency

Born with an idea to focus on VIP customer service, we grouped together innovative thinkers and brilliant strategists to provide the best Call Center and Social Media Management Solutions. When you outsource your customer service or social media management to us, we make sure to provide VIP service to your most valuable asset: your customers.

We are a unique and boutique call center based in Florida, providing B2B and B2C customer support, outsourcing contact center solutions, social media/reputation management, and telecommunication services with a white-glove VIP approach.

You can count on NexGen Agency to deliver the ultimate customer experiences to your customers at every single opportunity. We are an extension of your business, an ambassador to your customers. We provide best-in-class customer care service for the most efficient and effective fit. Period.