+1 (954) 708 2896

Customer Care and Technical Solutions

At NexGen Agency, we set the standard for world-class technical customer service, delivering innovative solutions that redefine excellence. As a trusted call center services provider, our outsourced multi channel call center operates 24/7, with expert agents offering fast, reliable assistance to ensure your customers enjoy a seamless experience. In today’s fast-paced digital landscape, we combine email and chat support, live chat customer support, and more to deliver quick, dependable service—because your customers deserve nothing less.

GET STARTED

Core Benefits of Technical Customer Support Services

Email and Chat Support Service
Availing of the best-outsourced customer support solutions can bring up numerous benefits, some of which are enlisted below:

Higher customer data security

Our strong quality and data security measures—by SOC 2 Type II, PCI, HIPAA compliance, GDPR, and ISO 9001—protect your customers’ data.

Quality Management

We regularly monitor, review, and improve our processes to ensure that they exceed your high standards of excellence and that customers are satisfied.

Conserve Time and Resources.

Nexgen Agency’s dedicated technical support staff can elaborate on the need for expensive training, equipment, and staffing as our technical staff become experts.

Achieve Sustainable Growth

Improve your team’s performance and productivity, turning frustrated customers into faithful followers. Our professional team will address the core issues so your business can flourish.

Complete Customer Service and Technical Outsourcing Solutions by Nexgen Agency

Customer care is the foundation of any successful organization, and Nexgen Agency provides various customer care solutions adapted to your requirements. We provide the following services:

FULL CUSTOMER LIFECYCLE MANAGEMENT

LEVEL 1-3 HIGH-END TECHNICAL SUPPORT

PROBLEM SOLVING & COMPLAINT HANDLING

VOICE SERVICES

EMAIL & CHAT

SMS CUSTOMER CARE

TECHNICAL SUPPORT SALES

SUPPORT CONCIERGE & SUPPORT SERVICES

Why Choose NexGen Agency as Your Technical Customer Support Partner?

NexGen Agency, headquartered in Florida, is a leading BPO service provider specializing in premier customer care outsourcing services with years of industry expertise. From call center support services to technical customer service and social media customer support, we are committed to delivering exceptional, tailored solutions to meet your needs. Here’s why we’re the perfect choice for your business:

Instant communication and Instant Satisfaction

Instant communication and Instant Satisfaction

Clients want to start any business process immediately. You can quickly resolve queries with Nexgen Agency’s technical customer support service.
Customer Satisfaction

24/7 Availability

In a global economy, business hours always continue. Nexgen Agency’s services are available 24/7, ensuring customers can reach you anytime and anywhere. Whether it’s day or night, our process never ends.

data-driven Insights

Reliable Support

We are always available when you need us. Our technical customer support services are dependable, responsive, and available around the clock, so you can rely on us for help whenever needed.

Customer Satisfaction

Customer Satisfaction

Customer satisfaction is our highest priority. We are proudly committed to delivering top-notch services that meet and exceed your expectations. We believe that your success is our success, and we ensure that you are completely satisfied with our services.

Frequently Asked Questions (FAQ)

Does Nexgen Agency cover all levels of service?

Yes, our team is perfect and covers all service levels. Levels of service is a term (with multiple definitions) that outlines the various forms of customer support that may be required. The correct outsourcing partner may present you with a variety of solutions covering a wide range of results.

What do you mean by a distributed customer service?

Distributed customer service might be a term you have heard while inspecting outsourcing. Still, it is a new customer service trend that compliments many of the benefits outsourced partners provide. Simply expressed, it represents a shift from traditional contact centers toward work-from-home (WFH) as the new normal.

What are the benefits of outsourcing technical support?

There are numerous benefits of outsourcing technical support services for your business, some of them are listed below:

  • High priority is given to the core business.
  • Good access to advanced technologies.
  • Superior knowledge and expertise.
  • High scalability.
  • High savings.
  • High coverage.
Is Nexgen Agency an authorized customer support service partner?

Yes, we are an authorized customer support service partner.

Why can I trust your agency for technical customer support service?

Trusting Nexgen Agency means success is guaranteed. We offer premium technical customer support services to elevate your experience to the next level. Here are some of the valuable pointers:

  • Instant response
  • 24/7 availability
  • Genuine support

Testimonials

True Partnership

I’ve had a lot of contact center ‘partners’ but none have come close to the true partnership we feel with NexGen Agency. They aren’t just interested in pocketing money, they’re interested in helping our company grow. They routinely make suggestions on ways to innovate the processes we have in place and have really made themselves a true extension of our brand.

Senior Director of Customer Care for Major Retail Company
Retail Client

A Partner That Can Grow, and Understand

NexGen projects itself as a contact center like no other; specializing in the high touch customer experience. We took NexGen up to task on this and already after 7 months, they have delivered substantial lifts in all key metrics over previous support that we had. We have found a partner that can grow, and understand, our focus to the customer experience.

Director of Customer Care for Global Jewelry Company
Global Jewelry Company

Exceeded My Expectations

I had high expectations for NexGen Agency, but they are consistently exceeded. I thank you for taking such good care of our customers, people, and company.

Vice President, Service Division for Global Consumer Electronics Corporation
Global Consumer Electronics

Call Center Unlike Any Other

I can’t say enough positive things about NexGen. From their family-like atmosphere, to the way they treated their agents, it was really a call center unlike any other we had dealt with. I would HIGHLY recommend them to any other company looking for a change.

VP of Customer Experience for B2B company
B2B Supply Chain Company

Helpful

NexGen was very helpful in identifying areas of improvement in our social media strategy. They proposed new ideas around how to better engage customers and helped develop content towards that effort. They really focused on understanding our brand voice to help ensure all channels were consistent.

Director of Customer Care for Healthcare Company
Healthcare Company

Outsourced Contact Center Solutions