Social Media Care & Management
Our US-based agents provide authentic, real-time conversations—no bots, just real human interaction. With advanced social listening, we track trends, identify opportunities, and keep you connected. Speed, accuracy, and engagement—we help brands dominate the social space!
Top Reasons to Choose Social Media Customer Services
NexGen Agency, we thoroughly provide comprehensive social media management and customer support services designed to enhance your overall customer engagement and guarantee seamless experience across all platforms. Here are some of the top benefits of using our services-
Cost savings
Call deflection is just the beginning. As your community grows, so do the legions of brand ambassadors who can help others with support issues.
Turn knowledge into power
Turn peer-generated knowledge into valuable assets for customers, employees, and social channels.
Driving cross-channel engagement
NexGen Agency equips our agents to respond efficiently on social channels while building awareness of your brand and online community resources.
Increase revenue
Customers who use social support channels spend more money, buy more frequently, and stay with the company longer than customers who do not use them.
Why Choose NexGen Agency for Social Media Customer Services?
With years of experience, NexGen Agency specializes in delivering top-tier social media customer support services for large businesses. As a leading BPO service provider, we help elevate your processes and operations to new heights. Our client-focused approach and tailored solutions make us the trusted #1 choice. Here’s why you can count on us:
Proven Expertise and Expert Team
Our proficient team comprises social media experts with a track record of delivering tangible results.
Multi-Channel Management
From Facebook to Instagram, we manage all major social media platforms to amplify your brand’s presence.
Effective brand Awareness
As a reputed name in the industry, we tirelessly enhance your brand’s visibility and recognition across various social media channels.
Relationship building
At NexGen Agency, we foster meaningful connections with your audience, nurturing trust and loyalty that drive long-term success.
Traffic Generation
Our budget-friendly social media customer service includes several strategic campaigns to drive organic traffic to your website, resulting in higher conversion rates and sales.
Cutting-edge Technology
Our technical staff leverages the latest equipment and technologies to monitor, manage, and analyze social media interactions. This ensures we are one step ahead of our competitors.
Frequently Asked Questions (FAQ)
What social media channels do you support?
Our social media customer service will support all major social media platforms, including Facebook, Twitter, Instagram, and LinkedIn. We can also manage niche platforms that are specific to your industry.
How do you ensure brand consistency in responses?
At NexGen Agency, we work diligently with your team to understand your brand voice, values, and instructions. Our responses are tailored to reflect your brand consistently across all channels.
What is the actual response time for customer inquiries?
We endeavor to respond to all customer requests in real-time, within minutes, and ensure that clients receive the assistance they require as quickly as possible.
Can NexGen Agency deliver desirable outcomes for my business?
Yes, NexGen Agency always ensures the best possible results in terms of social media management. Our skilled and professional team implements adequate practices to tackle the challenges of social media customer care.
Testimonials
Outsourced Contact Center Solutions
Social Media Customer Support Solutions
Social customer service is growing rapidly and requires careful planning to integrate into your customer care strategy. Research shows 65% of consumers prefer social media over phone calls for communication, with one in three users favoring social care.
Social media support, a key component of business process outsourcing services, enhances customer relationships, builds loyalty, and drives sales by influencing purchasing decisions. It also improves efficiency and reduces costs, serving more customers in less time while offering unmatched social media management services and reputation crisis management.
NexGen Agency, a leader among call center outsourcing companies, turns social media mentions into sales leads, fostering meaningful relationships and delivering customized solutions with measurable ROI. Our technology provides real-time insights across platforms like Facebook and Twitter, leveraging analytics to maximize impact. With social media customer service projected to grow from 8% to 13% of contact center interactions in the next 2-3 years, NexGen ensures your business stays ahead and thrives in the digital age.