United States of America (NORTH AMERICA) 
Premier Social Media Customer Support Service to Elevate Your Customer Service
Our exclusive platform continuously tracks and analyzes conversations related to your business across multiple social media channels.
Our Social Media Customer Support Services
While the social customer service channel is growing, it does require careful thought and planning to execute well as part of your customer care strategy. According to Research, 65% of consumers believe social media is a better communication method than a phone call with a customer service agent.
Regarding social customer relationship management, you need a team with the necessary experience to understand customers’ expectations while using social media platforms for support and/or service. Adding social media customer support to new channels can convey a dynamic quality to customer relationships and enhance loyalty.
Serving more customers in less time improves operational efficiencies and reduces costs. According to Connected Customer, one in three social media users prefers social care over phone calls. Quality service through social channels can boost sales when customers make purchasing decisions.
NexGen Agency converts social media mentions into sales leads, fostering meaningful relationships that promote your business. Our customized solutions deliver a tangible ROI, driving traffic, sales, and revenue.
Our technology provides real-time insights into customer conversations across platforms like Facebook and Twitter. NexGen Agency’s proprietary platform actively traces and analyzes social media interactions. According to IDC, social customer service will grow from 8% to 13% of contact center interactions in the next 2-3 years.
Top Reasons to Choose Social Media Customer Services
NexGen Agency, we thoroughly provide comprehensive social media management and customer support services designed to enhance your overall customer engagement and guarantee seamless experience across all platforms. Here are some of the top benefits of using our services-
Cost savings
Call deflection is just the beginning. As your community grows, so do the legions of brand ambassadors who can help others with support issues.
Turn knowledge into power
Turn peer-generated knowledge into valuable assets for customers, employees, and social channels.
Driving cross-channel engagement
NexGen Agency equips our agents to respond efficiently on social channels while building awareness of your brand and online community resources.
Increase revenue
Customers who use social support channels spend more money, buy more frequently, and stay with the company longer than customers who do not use them.
Avail of Result-driven Social Media Management Services from Us
Let NexGen Agency handle your online presence with our comprehensive social media management services, saving you valuable time and effort. Our team of experts will extend your reach and engage your customers with compelling, relevant content that resonates with them. We implement a strategic approach to ensure that your brand targets the right audience at the optimal times, maximizing your social media impact.
With tailored strategies and consistent monitoring, we optimize your social media efforts to drive growth, increase engagement, and boost your online presence. Trust NexGen Agency to transform your social media into a powerful tool for connecting with your audience and achieving your business goals.
Why Choose NexGen Agency for Social Media Customer Services?
NexGen Agency has been in the market for multiple years and offers large businesses the best social media customer support services. It assists them in scaling up their processes and operations to the next level. Our client-centric approach and detailed solutions have made us the #1 choice. Here is why you can rely on us:
Proven Expertise and Expert Team
Our proficient team comprises social media experts with a track record of delivering tangible results.
Multi-Channel Management
From Facebook to Instagram, we manage all major social media platforms to amplify your brand’s presence.
Effective brand Awareness
As a reputed name in the industry, we tirelessly enhance your brand’s visibility and recognition across various social media channels.
Relationship building
At NexGen Agency, we foster meaningful connections with your audience, nurturing trust and loyalty that drive long-term success.
Traffic Generation
Our budget-friendly social media customer service includes several strategic campaigns to drive organic traffic to your website, resulting in higher conversion rates and sales.
Cutting-edge Technology
Our technical staff leverages the latest equipment and technologies to monitor, manage, and analyze social media interactions. This ensures we are one step ahead of our competitors.
Frequently Asked Questions (FAQ)
What social media channels do you support?
Our social media customer service will support all major social media platforms, including Facebook, Twitter, Instagram, and LinkedIn. We can also manage niche platforms that are specific to your industry.
How do you ensure brand consistency in responses?
At NexGen Agency, we work diligently with your team to understand your brand voice, values, and instructions. Our responses are tailored to reflect your brand consistently across all channels.
What is the actual response time for customer inquiries?
We endeavor to respond to all customer requests in real-time, within minutes, and ensure that clients receive the assistance they require as quickly as possible.
Can NexGen Agency deliver desirable outcomes for my business?
Yes, NexGen Agency always ensures the best possible results in terms of social media management. Our skilled and professional team implements adequate practices to tackle the challenges of social media customer care.
Testimonials
Live Email And Chat Support Solutions
