NexGen Agency Introduces NexGen.AI: An Advanced AI-Driven Platform for Enhancing Contact Center Performance
Teamwide Efficiency
Optimized Actions: AI Assistance tailors optimized actions for each role according to current priorities.
Effective Coaching
Daily Game Plan: Develop a personalized daily coaching plan for each team leader and associate to maximize coaching efficiency and track its effectiveness.
Clear, Simple, and Accessible
Performance Visibility: Effortlessly track and comprehend performance in relation to individual roles, team comparisons, and the broader network.
Rewards and Gamification
Enhance Compensation with Real-Time Incentives: Develop incentive programs, gamification elements, and commission structures that offer immediate visibility into performance-based earnings.
Outlier Management
Automated Notifications: Implement automated outlier detection and alert systems across all data to enable prompt and consistent actions.
How does this feature enhance our current functionality?
VISUALIZE IT
• Performance Personas
• Role-Based Dashboards
• Balanced Scorecards
• Performance Trends
TAKE ACTION
• Daily Coaching Game plan
• Data and Behavior Based Coaching
• Best Practice Coaching Library
• Gamification Engine
• Automated Recognition
MEASURE
• Coaching Effectiveness Index
• Track Commitments
• Daily Recognition Game Plan
• Data-Driven Self-Learning
What specific benefits does this bring to
NexGen Agency and our customers?
ORGANIZE COMPLEX DATA SOURCES
Consolidate and visualize your complex contact center data with ease.
OPTIMIZE ACTIONS WITH AI
Deploy the best AI-driven coaching, recognition, evaluation and gamification
SYSTEMATICALLY IMPROVE PERFORMANCE
Measure, grow and scale leader & organizational effectiveness