NexGen Transformation:

Guiding you from Triage to Triumph

The new world has fundamentally changed the way we work. Companies are leveraging technology and proven processes to work remotely.

As the push to reopen the country’s economy intensifies, so do the challenges and dread associated with the idea of returning to the office.

The NexGen team has the precise resources to support your customers and employees and to assist you in mapping out the appropriate plan.

The NexGen team has the precise resources to support your customers and employees and assist you in mapping out the appropriate plan.

We help you transform your business from primarily office-based, face-to-face centric organization into a dynamic, agile, primarily work at home virtually connected businesses.

Our expertise will support you in converting your in-house call center into a dynamic, agile, primarily work at home virtually connected center.

Why NexGen

  • 60+ years of combined leadership, sales, marketing, operations, and call center expertise

  • Proven track record of success with small businesses to  Fortune 10 companies

  • Network of world-class service providers from SaaS to marketing to cultural transformation.

Meet our newest team member Frank Mona 
Frank has joined NexGen Agency in support of assisting both current and future clients in business transformation and migration via our NexGen Transformation Approach

What We Provide

Let us help you transform your business from where it is to where it can be in the future with our expertise and world class service providers.

Call Center
  • Staffing
  • Training
  • Existing customer base
  • Leadership & operational expertise
  • Physical & network infrastructure

     

Work at Home (WAH)
  • Office to WAH migration
  • Call Center In-source to Outsource

     

Leverage the Cloud
  • NexGen Partners with the top tier SAAS providers

     

How We Work

1. Consulting

We’ll use our proven process to understand your business with modest upfront fees.

2. Game Plan

We will create a strategic and operational implementation plan based on your needs.

3. Expert Partners

We provide cost effective solutions from our group of world class service providers.

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Customer Service Relief

NexGen Agency Transformation Solutions