by Mike Epstein | Dec 9, 2024 | Blog
Introduction Customers browsing websites today expect quick and seamless support. Real-time assistance through live chat is a powerful way to meet this need, enhance customer satisfaction, and increase conversions. For many businesses, however, the idea of setting up...
by Mike Epstein | Dec 4, 2024 | Blog
As we look back on 2024, the digital marketing landscape has continued to evolve rapidly, pushing businesses to adapt and innovate in order to stay competitive. From the rise of artificial intelligence to new social media strategies, here’s a recap of the key trends...
by NexGen Agency | Dec 2, 2024 | Blog
Introduction It is a difficult task for a businessman to answer all their customers’ calls, emails, and messages on his own. Because a businessman has a lot of work to control their business, like managing an account, keeping an eye on staff and stock, and many...
by Mike Epstein | Nov 25, 2024 | Blog
I would like to talk with you about my vision—a spark of an idea in my mind that I nurtured into something tangible. I vividly remember scripting out my dream business, imagining it in full detail. At the time, it was just me, one employee, and a belief that I could...
by Mike Epstein | Nov 8, 2024 | Blog, BPO Outsourcing
Introduction Are you juggling too many roles in your business? Wondering if there’s a smarter way to manage it all! In today’s fast-paced world, keeping everything in-house isn’t just tough — it’s nearly impossible if you want to stay ahead. That’s where outsourcing...
by Mike Epstein | Nov 4, 2024 | Blog
In this era of advanced technology and increased social media use, poor customer service is widening the gap between businesses and their clients. Due to the rapid rise in online sales, you must assist customers in different ways to keep them satisfied and return to...
