by Mike Epstein | Jan 20, 2025 | Blog
The landscape of customer service is evolving rapidly, and 2025 is set to be a landmark year for the industry. With advancements in artificial intelligence (AI), machine learning, and other innovative tools, businesses are poised to redefine how they engage with...
by NexGen Agency | Jun 6, 2023 | Business & Travel
In today’s rapidly evolving business landscape, companies are constantly seeking innovative ways to enhance their operations, improve customer experiences, and optimize cost efficiency. One effective solution that has gained considerable popularity is...
by NexGen Agency | Feb 27, 2023 | BPO Outsourcing
As BPO companies become more prevalent and remote work becomes more normalized, small businesses are running to outsource their IT support. There is a myriad of reasons why this occurs, but all have one trait in common: they ensure IT success. This blog will explore...
