Outsourced Contact Center Solutions for Regulated Utilities and Deregulated Energy Suppliers
Consumers are demanding more and more from utility companies in terms of customer service. They want quick resolutions and easy outreach. With NexGen agency’s technology, strategies, and innovations, this seemingly daunting task can be easily accomplished, setting you apart from your competition.
How Can NexGen Agency Help You?
We provide world-class support to our clients most valuable asset: their clients. From multichannel customer care to social and digital marketing, we create unique action plans and handle all the day-to-day work.
- Customer Acquisition
- Customer Care
With more utilities choices available to customers, negative experiences can quickly drive ratepayers to the competition. Repeat calls, long hold times, excessive documentation, or unhelpful agents are just a few ways customers become frustrated and dissatisfied.
NexGen Agency can help make sure you won’t miss a vital call from your clients or customers. We provide call center services for many utility service providers, including:
- Electricity Providers
- Natural Gas Companies
- Water and Sewage Municipals
- Energy Providers