Helping Your Customers Around The Globe
In our digital world, it has never been more important for travel and hospitality industries to provide positive customer interactions. The travel and hospitality industry is highly competitive and relies upon the good reviews and feedback from the customers served. Airlines, cruise operators, hotels, and resort destinations need to be able to provide stellar customer service while keeping costs low. NexGen Agency can help with that. We have the experience, technology, and innovations to bring your company to the next level and provide world-class service to your customers.
Why NexGen Agency For Travel And Hospitality?
We provide world-class support to our clients most valuable asset: their clients. From multichannel customer care to social and digital marketing, we create unique action plans and handle all the day-to-day work.
Outsourcing your contact center operations doesn’t mean giving up your brand identity. When we engage with clients, we take the time to get to know their brand, their values—everything that is important to the culture of their organization.
- Customer Acquisition
Consistently exceed conversion rates for new reservations, promotions, group travel, and bundled (air, hotel, car) packages. We turn fare shoppers into buyers.
- Customer Service
Provide up-to-date company and TSA travel policies, flight and schedule information, baggage issues along with technical support and process rebooking for exchanges and cancellations.
- Loyalty and Rewards
Process new enrollments, handle account information (point balance, progress toward elite tier status, review of mileage activity), club enrollment and administration, and concierge.
- Web Communications
Support reservations through rewards. Services include email management, click to chat, click to talk, social media monitoring, web self service, and mobile solutions.