Client Testimonials

“I’ve had a lot of contact center ‘partners’ but none have come close to the true partnership we feel with NexGen Agency. They aren’t just interested in pocketing money, they’re interested in helping our company grow. They routinely make suggestions on ways to innovate the processes we have in place and have really made themselves a true extension of our brand.”

Senior Director of Customer Care for Major Retail Company

“NexGen projects itself as a contact center like no other; specializing in the high touch customer experience. We took NexGen up to task on this and already after 7 months, they have delivered substantial lifts in all key metrics over previous support that we had. We have found a partner that can grow, and understand, our focus to the customer experience.”

Director of Customer Care for Global Jewelry Company

“I had high expectations for NexGen Agency, but they are consistently exceeded. I thank you for taking such good care of our customers, people, and company."

Vice President, Service Division for Global Consumer Electronics Corporation

“I can’t say enough positive things about NexGen. From their family-like atmosphere, to the way they treated their agents, it was really a call center unlike any other we had dealt with. I would HIGHLY recommend them to any other company looking for a change.”

VP of Customer Experience for B2B company

“NexGen was very helpful in identifying areas of improvement in our social media strategy. They proposed new ideas around how to better engage customers and helped develop content towards that effort. They really focused on understanding our brand voice to help ensure all channels were consistent.”

Director of Customer Care for Healthcare Company

“NexGen is really the ‘Next Generation’ of service. Unlike the marketing firm we had partnered with prior to them, we weren’t just a client in a large portfolio. They gave us more attention than we ever expected and were with us hand-in-hand when a large reputation management issue arose.”

Chief Marketing Officer for B2C Company