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The retail industry has experienced monumental transformations in the last decade. Customers are moving away from depending on brick and mortar stores for their customer care and instead turning to the digital world. Social media, live chat, and email customer care are all becoming the new normal. To stand up against competition, retail companies need to exceed expectations in each department. NexGen has the experience, knowledge, and technology to help you perform successfully in this ever-changing digital world.

How Can NexGen Agency Help You?

We provide world-class support to our clients most valuable asset: their clients. From multichannel customer care to social and digital marketing, we create unique action plans and handle all the day-to-day work.

Retail Call Center Cervices

  • Full Catalog and E-Commerce Order Entry Processing
  • Email Sales (including cross-selling, upselling, and quantity upselling)
  • Address Verification
  • Catalog Requests
  • E-Tailing (electronic retailing)
  • Club Memberships
  • Credit Card Authorization
  • Gift Cards & Gift Certificates
  • Inventory Availability
  • Order History
  • Promotional Offers
  • Source Code-Driven Pricing

 

If you have a question or would like more information about our engagement services, let us help you. Call us at 954.708.2896.