News and Events

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  • 07 Jan, 2019PRESS RELEASE: Nation’s Leading Fitness Company Selects NexGen Agency

    PRESS RELEASE: Nation’s Leading Fitness Company Selects NexGen Agency

    DEERFIELD BEACH, FL- NexGen Agency, a fast-emerging global provider of dynamic customer experience management and social media solutions, has been chosen by a global fitness company to provide the ultimate social customer service experience for their ten million plus members and their 1000+ fitness club locations.

    Kicking off the new year, NexGen will be supporting all social media, customer inquiries (in multiple languages), along with both reputation and crisis management, out of their newly expanded space in Deerfield Beach, FL.

    “We are so pleased to be selected as a partner. NexGen Agency provides a unique approach to social customer care and reputation management like no other company does. While many providers focus on just copy/pasting social media responses, NexGen provides a highly personalized approach. We want our clients’ customers to talk, and bond, with a human—not a robot. Our new client knows the value of providing their customers with this kind of high-touch white glove support and we’re excited to begin,” NexGen Agency’s CEO, Mike Epstein stated.

    Director of Marketing Juliana Johnson added “We’re incredibly excited to be able to bring our NexGen Social Media approach to this fitness company. We build a strong and authentic brand voice and a personality for our clients’ customers to interact with. People often ask us, what is the most difficult social media crisis you’ve had to handle? Our response is simple; the ones you’ve never heard of.”

  • 09 Aug, 2018NexGen Agency Hiring Open House This Saturday!

    NexGen Agency Open House: 8/11/18: 10am-2pm

    Seeking VIP Customer Care Representatives, Supervisors, and Team Leads

    NexGen Agency Office

    NexGen Agency is a fun, fast paced provider of multichannel white-glove call center services. Our team consists of friendly, hard-working, big-thinking people who care about providing stellar customer experiences! Located in Deerfield Beach, FL, we are supporting a major high-end jeweler and we are looking for great people!

    We are currently seeking leaders who are ambitious, detail-oriented and customer-focused to join our Customer Care Diamond Team. You will be working on a national jewelry company’s account. As a member of the diamond team, you will receive training to become an expert in our customer service values, processes, and procedures.

    We offer competitive salaries, PTO benefits, Health/Vision/Dental, and more!

    Want an opportunity to earn more? NexGen Agency offers employees performance-based bonuses monthly!

    Open House will be held at: NexGen Agency, 500 Fairway Dr., #208, Deerfield Beach, FL

    For ease of direction, our building is in the back and the office is in the back on the second floor! Interviews will be held in Suite #208!

  • 14 Jun, 2018PRESS RELEASE: NexGen Agency Nominated for ‘Best in Class Contact Center’ Award

    Class Contact Center’ Award

    FOR IMMEDIATE RELEASE

    June 14, 2018

    NexGen Agency Nominated for ‘Best in Class Contact Center’ Award

    NexGen Agency, a fast-emerging global provider of dynamic customer experience solutions, has recently been selected as a finalist for the award of ‘Best in Class Contact Center (100-199 seats)’ for Contact Center Week’s Excellence Awards Gala in Las Vegas on June 19, 2018.

    NexGen Agency is known for their innovative technology and pioneering approach to providing business process outsourcing solutions. NexGen handles everything from omnichannel contact center solutions to social media management including marketing for their clients.

    The other companies up for this award are: Pier 1 Imports, Horizon Services, ezCater, and Valvoline. The winner will be announced at the Gala on June 19th 2018.

    CEO Mike Epstein says, “We’re very proud to have been nominated for this honor. We have worked very hard to make NexGen Agency unique and spectacular in all the services we provide. We can’t wait to head to Las Vegas and see who wins!”

    About NexGen Agency
    NexGen Agency is a full-service BPO customer experience management organization focusing on cross-platform support and social and customer experiences. For over 20 years the NexGen Agency team has helped the world’s most successful companies design, build, and manage VIP interactions. NexGen Agency offers a full range of omnichannel contact center solutions including technical support, customer care, sales, lead generation, and consulting. Social and multimedia customer management solutions are offered including social strategies and transformation, social media monitoring and insight, crises and reputation management, social media marketing and sales, social customer care in over 250 languages worldwide.

     

    For more information, call 954-708-2896 or visit www.nexgenagency.com

  • 07 Mar, 2018NexGen and Kenwood Featured in Mobile Electronics Magazine!
  • 09 Jan, 2018Spring 2018 Newsletter
    Spring 2018

     NexGen Agency’s Year in Review

    New Client On Board

    A Warm Welcome to Our New Clients

    I’m very excited to say that we’ve partnered with multiple new companies! We’re very selective when it comes to who we want to work with so this was incredible to find so many innovative, exciting partners.

    Social Medial Icons

    Facebook, Twitter, Instagram… Fuhgeddaboudit!

    One area, that I REALLY love, and truly sets us far apart from your typical contact center provider, is our authentic Social Customer Care. We connect marketing and social care to the omnichannel contact center which creates a unified channel for customers to communicate in. NexGen offers a number of online social and digital services that many of our clients snatch up! A client we work with on engagement saw a YOY increase of 161% on Facebook comments over their winter season (Oct-Jan). 2,346 more comments than the previous year, thanks to the NexGen Social Strategists. We also managed to deliver the ‘very responsive‘ badge on Facebook for them: responding to 100% of messages in under 10 minutes! Go Team Go!

    Las Vegas Welcome Sing Board

    Viva Las Vegas!

    When we look to expand, we want to find places that our clients WANT to visit, where the talent is outstanding, and where we can really make an impact. For the NexGen VIP model, this location works and fits perfectly. Being a boutique type of company we don’t recruit hundreds of people at a time like the large BPO’s do. We just need handfuls, and what a great pool to hand select from!

    Growth

    Growth!

    We are experiencing an incredible evolution, month after month, and year after year. From 2016 to 2017 we saw over 115% growth! I would personally like to thank all of our fantastic clients and the NexGen team for getting us to this point. This was beyond my expectations and we can’t wait to see what 2018 has in store!

    Upcoming Events

    Upcoming Events!

    As you know, I am always on the run and I’ll be hosting a number of meetings and events this year.  In addition, be on the lookout for some new and informative short bi-weekly videos that the team and I will be producing. I will be covering industry trends, best practices, and also throw some humor in there with some special guests!

    Q1 City Visits

    Chicago

    Las Vegas

    New York

    New Orleans

    Austin

    Manila

    Atlanta

    San Francisco

    Thinking about outsourcing your call center? Let us know. http://www.nexgenagency.com/contact-us/

    Thinking about replacing your current contact center partner. Again, just let us know. http://www.creativeboots.com/clients/2662/contact-us/

    You Outsource, We Manage, That Simple.

  • 16 Oct, 2017PRESS RELEASE: NexGen Agency Selected as Social Partner for Rembrandt Foods

    NexGen Agency, a fast-emerging global provider of dynamic customer experience solutions, has recently been selected by Rembrandt Foods to provide social media solutions.

    NexGen Agency is known for their innovative technology and pioneering approach to providing business process outsourcing solutions. NexGen handles everything from omnichannel contact center solutions to social media management including marketing for their clients.

    Rembrandt Foods is one of the largest egg producers in the world supplying high-quality egg ingredients to food manufacturers and foodservice companies.

    CEO Mike Epstein says, “We are very excited to begin working with Rembrandt Foods. They have an incredible reputation and have clients with every household-brand name you can think of. They have been growing tremendously, and we look forward to facilitating even more growth.”

    “We have chosen NexGen Agency for their thorough understanding of our business and the previous successes they have seen with clients in the realm of social media management,” added Jonathan Spurway, VP of Marketing for Rembrandt Foods.

    About NexGen Agency
    NexGen Agency is a full-service BPO customer experience management organization focusing on cross-platform support and social and customer experiences.  For over 20 years the NexGen Agency team has helped the world’s most successful companies design, build, and manage VIP interactions. NexGen Agency offers a full range of omnichannel contact center solutions including technical support, customer care, sales, lead generation, and consulting. Social and multimedia customer management solutions are offered including social strategies and transformation, social media monitoring and insight, crises and reputation management, social media marketing and sales, social customer care in over 250 languages worldwide.

     

    For more information, call 954-708-2896

  • 31 May, 2017PRESS RELEASE: Leading Marketing and Supply Chain Company Selects NexGen Agency

    PRESS RELEASE: NexGen Agency Selected to Provide B2B Customer Support for Leading Marketing and Supply Chain Company

    Deerfield Beach, FL– NexGen Agency, a fast-emerging global provider of dynamic customer experience management and business process outsourcing solutions, has been chosen by a century old leading Marketing and Supply Chain company, to provide the ultimate customer service experience for their customers. This company provides print production services, product development and fulfillment, and distribution services to Fortune 1000 companies all over the globe. This marks NexGen’s 2nd centenarian client.

    For this prestigious client, NexGen will deploy a multi-shore delivery solution. NexGen will be supporting all voice and chat customer inquiries out of their newly expanded space in Deerfield Beach, FL. Most of the email support and other non-voice back office tasks will be centralized in NexGen’s office in Manila, Philippines.

    NexGen Agency’s CEO, Mike Epstein stated, “We are absolutely thrilled and can’t wait to begin work with such a long standing, reputable company. This client’s history is a classic example of American enterprise, a success story that began in the early 1920s. Our team is excited at the opportunity to partner with them and help them grow! This new addition to our family is just another example of how NexGen’s VIP, hands-on, customer experience management approach is starting to make noise throughout the industry.”

    About NexGen Agency
    NexGen Agency is a full-service customer experience management organization focusing on cross platform support and authentic social and customer experiences.  For over 20 years the NexGen Agency team has helped the world’s most successful companies design, build, and manage VIP interactions. NexGen Agency offers a full range of multichannel contact center solutions including technical support, customer care, sales, and lead generation. Social and multimedia management solutions are offered including: social strategies and transformation, social media monitoring and insight, social media marketing and sales, and social customer care tactics in over 250 languages worldwide. For more information, call 954-708-2896 or visit www.nexgenagency.com

  • 27 Feb, 2017PRESS RELEASE: NexGen Agency Builds Out More Capacity in Florida.

    PRESS RELEASE: NexGen Agency Builds Out More Capacity in Florida.

    Deerfield Beach, FL February 23, 2017  – NexGen Agency, a fast-emerging global provider of dynamic customer experience management and business process outsourcing solutions, has added additional capacity to their Deerfield Beach, Florida location to support existing and new client growth.

    The newly configured space is made possible by NexGen Agency’s growth and new business penetration in the consumer electronics and retail sector. NexGen is making significant investments to accommodate this rapid growth as a result of new and expanding partnerships in these strategic industries.

    “The demand for quality white glove customer experiences provides us with the opportunity to expand our innovative state-of-the-art center in Florida. We are looking forward to leveraging the incredible talent in South Florida and continuing to recruit phenomenal customer care and technical support professionals to support our rapidly growing business” said NexGen Agency CEO, Mike Epstein. This new capacity development comes after NexGen surpassed their goal of expanding their Deerfield Beach location.

  • 19 Sep, 2016PRESS RELEASE: Helzberg Diamonds Selects NexGen Agency to Provide Multichannel Customer Support.

    PRESS RELEASE: Helzberg Diamonds Selects NexGen Agency to Provide Multichannel Customer Support.

    Deerfield Beach, FL – September 19, 2016, NexGen Agency, an emerging global provider of multichannel customer experience management solutions, has been selected by Helzberg Diamonds, a Berkshire Hathaway Company, to provide the ultimate service experience for their customers. 

    NexGen Agency is known for their innovative technology and pioneering approach to providing business process outsourcing solutions. They will deploy their white-glove approach to assisting Helzberg Diamonds customers along with supporting their 230 plus retail stores. 

    “We believe we are building the next generation BPO company and we are honored to partner with such a prestigious company like Helzberg Diamonds. Our team is excited to innovate and provide their customers and retail stores with VIP experiences,” said Mike Epstein, CEO of NexGen Agency. 

    “We chose NexGen Agency because of their hands-on approach, deep industry knowledge, and the company’s superior performance,” added Brian Wulff, Director of Customer Care for Helzberg Diamonds. 

    About NexGen Agency 

    NexGen Agency is a full-service customer experience management organization focusing on cross-platform support and authentic social and customer experiences. For over 20 years the NexGen Agency team has helped the world’s most successful companies design, build, and manage VIP interactions. NexGen Agency offers a full range of multichannel contact center solutions including technical support, customer care, sales, and lead generation. Social and multimedia management solutions are offered including; social strategies and transformation, social media monitoring and insight, social media marketing and sales, and social customer care tactics in over 250 languages worldwide. For more information, call 954-708-2896 or visit www.nexgenagency.com 

    About Helzberg Diamonds 

    Helzberg Diamonds®, a retail and online jewelry store focused on customer service, was founded in 1915 and has more than 230 stores nationwide, featuring a wide selection of fine jewelry; including diamond engagement and wedding rings, precious gems, and watches. Helzberg Diamonds takes pride in its history of offering exceptional value, exclusive designs, and timeless jewelry. Helzberg Diamonds is based in North Kansas City, Mo., and is a subsidiary of Berkshire Hathaway Inc. (NYSE symbols BRK/A and BRK/B). For the locations nearest you, call 1(800) 435-9237 or visit Helzberg.com.

  • 08 Mar, 2016PRESS RELEASE: Leading Performance Wearables Company Selects NexGen Agency for Multichannel Customer Support

    PRESS RELEASE: Leading Performance Wearables Company Selects NexGen Agency for Multichannel Customer Support.

    Deerfield Beach, Florida – March 8th, 2016 – NexGen Agency, a fast emerging global provider of dynamic customer experience management solutions and business process outsourcing has been selected by one of the world’s most innovative consumer electronics company that is pioneering the wearables industry by creating optical heart rate sensors. With their technology, it is possible to maximize training intensity, efficiency and health by tracking heart rate with a level of precision only possible with the most accurate heart rate wearables.

    NexGen Agency will implement a 360-degree support strategy including social customer care in addition to applying its best-in-class multichannel management solutions and cutting edge technology to maximize productivity and enhance the customer experience.  Mike Epstein, CEO of NexGen Agency, stated, “We are excited to work with this innovative and fast growing company in the wearables space. We are seeing a lot more consumer electronics companies; global leaders to start-ups  requesting support from NexGen due to our innovative approach and proven customer management methodologies as the world moves more into the Internet of Things (IoT) network”

    About NexGen Agency:

    NexGen Agency is a full-service customer experience management organization that focuses on cross-platform support and authentic social and customer experiences. For over 20 years, the NexGen Agency team has helped the world’s most successful companies design, build, implement and manage VIP experiences. NexGen offers a full range of customer experience management solutions including inbound and outbound customer lifecycle management, social media monitoring and management, lead generation and specialty VIP solutions in all industries. NexGen Agency’s founder and management team are considered experts and pioneers in the industry having successfully grown world-class BPO organizations over the past several decades.

  • 24 Aug, 2015PRESS RELEASE: NexGen Agency Expands BPO Operations Into The Philippines.

     

    PRESS RELEASE: NexGen Agency Expands BPO Operations Into The Philippines.

    Deerfield Beach, FL August 24th, 2015  –  NexGen Agency a global provider of integrated contact center solutions and social media management services specializing in customized, client-specific campaigns, announced today the launch of their state-of-the-art  Social Contact and Command Center in Manila, Philippines;  NexGen BPO  Philippines.  This location will provide outsourced customer service, lead generation, specialized research, chat and email support, social media management and other business process outsourcing services.

    NexGen Agency’s  CEO Mike Epstein stated  “The Philippines has always been an extremely important location for us. As a worldwide provider, it is imperative we focus on growth in this region capitalizing on the large pool of skilled talent.   Customers expect exceptional service and instant response, 24X7, across all communication channels.   Our multi-lingual and multi-channel offshore  network plays an important role in delivering innovative, low-cost solutions to our clients.”

    About NexGen Agency: NexGen is a full-service customer experience management organization that focuses on cross-platform support and authentic social and customer experiences.

    NexGen is a full-service customer experience management organization that focuses on cross-platform support and authentic social and customer experiences.

    For over 20 years, The NexGen Agency team has helped the world’s most successful companies design, build, implement and manage VIP experiences.    NexGen offers a full range of customer experience management solutions including inbound and outbound contact center customer lifecycle management, social media real-time monitoring,  engagement and management,  lead generation,  and specialized research in all industries including the federal government. NexGen’s founder and management team are considered experts and pioneers in the industry having successfully grown world-class   BPO organizations over the past several decades.

  • 10 Apr, 2015PRESS RELEASE: NexGen Agency Awarded Technical Support Contract by Leading Global Consumer Electronics Company

    PRESS RELEASE: NexGen Agency Awarded Technical Support Contract  by Leading Global Consumer Electronics Company

    Deerfield Beach, Florida-April 10, 2015- NexGen Agency, a fast emerging provider of dynamic social customer experience solutions and business process outsourcing has been selected by one of the world’s largest consumer and professional electronics company’s to provide Technical Support and Multichannel customer care to their entire  North  American customer base. The long-term,  multimillion dollar partnership with  NexGen will strengthen centralized support functions, including technical support, customer management, process improvement and social media management. The company selected NexGen Agency for its business process expertise, robust technology, flexible business model and proven ability to deliver exceptional customer experiences with operational efficiencies.

    NexGen Agency will implement technical support and social customer care management solutions streamlining operations into a central service delivery location. Additionally, NexGen Agency will apply its best-in-class process improvement program to  improve productivity and enhance  the customer experience. ‘We are thrilled to be selected by this global billion dollar company. This demonstrates how NexGen is leading the dynamic customer experience social revolution,” said Mike Epstein, CEO of NexGen Agency. “We understand that the customers experience with a brand is amongst the most essential elements of any transaction and interaction.  Customers no longer want to wait on hold, get transferred ten times before speaking to someone that can really help them, or send an email into the abyss never to be responded to. They want instant response and human empathy, and the brands that provide that kind of support will win”

     

    About NexGen Agency

    NexGen is a full-service customer experience management organization that focuses on cross-platform support and authentic social and customer experiences.For over 20 years, The NexGen Agency team has helped the world’s most successful companies design, build, implement and manage VIP experiences. NexGen offers a full range of  customer experience  management solutions including  inbound and outbound customer lifecycle management, social media monitoring and management, lead generation and specialty  VIP solutions in all industries including the federal government. NexGen’s founder and management team are considered experts and pioneers in the industry having successfully grown world-class BPO organizations over the past several decades.