PRESS RELEASE: NexGen Agency Awarded Technical Support Contract by Leading Global Consumer Electronics Company
Deerfield Beach, Florida-April 10, 2015- NexGen Agency, a fast emerging provider of dynamic social customer experience solutions and business process outsourcing has been selected by one of the world’s largest consumer and professional electronics company’s to provide Technical Support and Multichannel customer care to their entire North American customer base. The long-term, multimillion dollar partnership with NexGen will strengthen centralized support functions, including technical support, customer management, process improvement and social media management. The company selected NexGen Agency for its business process expertise, robust technology, flexible business model and proven ability to deliver exceptional customer experiences with operational efficiencies.
NexGen Agency will implement technical support and social customer care management solutions streamlining operations into a central service delivery location. Additionally, NexGen Agency will apply its best-in-class process improvement program to improve productivity and enhance the customer experience. ‘We are thrilled to be selected by this global billion dollar company. This demonstrates how NexGen is leading the dynamic customer experience social revolution,” said Mike Epstein, CEO of NexGen Agency. “We understand that the customers experience with a brand is amongst the most essential elements of any transaction and interaction. Customers no longer want to wait on hold, get transferred ten times before speaking to someone that can really help them, or send an email into the abyss never to be responded to. They want instant response and human empathy, and the brands that provide that kind of support will win”
About NexGen Agency
NexGen is a full-service customer experience management organization that focuses on cross-platform support and authentic social and customer experiences.For over 20 years, The NexGen Agency team has helped the world’s most successful companies design, build, implement and manage VIP experiences. NexGen offers a full range of customer experience management solutions including inbound and outbound customer lifecycle management, social media monitoring and management, lead generation and specialty VIP solutions in all industries including the federal government. NexGen’s founder and management team are considered experts and pioneers in the industry having successfully grown world-class BPO organizations over the past several decades.