DEERFIELD BEACH, FL- NexGen Agency, a fast-emerging global provider of dynamic customer experience management and social media solutions, has been chosen by a global fitness company to provide the ultimate social customer service experience for their ten million plus members and their 1000+ fitness club locations.
Kicking off the new year, NexGen will be supporting all social media, customer inquiries (in multiple languages), along with both reputation and crisis management, out of their newly expanded space in Deerfield Beach, FL.
“We are so pleased to be selected as a partner. NexGen Agency provides a unique approach to social customer care and reputation management like no other company does. While many providers focus on just copy/pasting social media responses, NexGen provides a highly personalized approach. We want our clients’ customers to talk, and bond, with a human—not a robot. Our new client knows the value of providing their customers with this kind of high-touch white glove support and we’re excited to begin,” NexGen Agency’s CEO, Mike Epstein stated.
Director of Marketing Juliana Johnson added “We’re incredibly excited to be able to bring our NexGen Social Media approach to this fitness company. We build a strong and authentic brand voice and a personality for our clients’ customers to interact with. People often ask us, what is the most difficult social media crisis you’ve had to handle? Our response is simple; the ones you’ve never heard of.”