DEERFIELD BEACH, FL- NexGen Agency has been selected by one of the world’s largest consumer electronics companies to provide multichannel customer and technical support services out of NexGen’s South Florida Center of Excellence.
Over the last few years, NexGen Agency has certainly carved out a niche for themselves in the consumer electronics space. These companies are quickly realizing the need to provide their customers with a seamless, personalized white glove outsourced experience and NexGen Agency has a proven formula for success. With this new addition to the portfolio, NexGen now caters to 10 major global consumer electronics brands.
“Providing world class customer experiences is at the heart of all we do at NexGen Agency. We’re proud to have a leadership team with over 25+ years of experience in the space. The success of our customers speaks to the quality of our people, experience in the consumer electronics industry, and our innovative technology” Said Christina Crespo, SVP of Operations.
“I’m excited about this new partnership given this company’s strength and domination in the marketplace. Together we will provide a unified, complete CX that powers exceptional service in today’s modern economy. I am also pleased to see that almost a dozen major consumer electronics companies trust and truly see the value that the NexGen Agency team brings to an outsourcing engagement.” Added Mike Epstein, CEO.
About NexGen Agency
NexGen Agency is a full-service customer experience management organization focusing on cross-platform support and authentic customer experiences. For over 25 years, the NexGen Agency team has helped the world’s most successful companies design, build, and manage VIP interactions. NexGen Agency offers a full range of multichannel contact center solutions including technical support, customer care, sales, and lead generation. Social and multimedia management solutions offered include social strategies and transformation, social media monitoring (reputation and crisis management) and insight, competitor monitoring, and social customer care tactics.
For more information, please call 954-708-2896 or visit www.nexgenagency.com