About NexGen Agency

NexGen is the leading VIP customer management provider delivering world-class support to our clients most valuable asset: their customers.

Let’s face it, most BPO/Contact Center providers are a complete disaster. At this point you probably think that lack of innovation, bad service, high prices, taking FOREVER to make simple changes, and zero attention to detail are all just facts of life when dealing with BPO partners. Trust us, we know how you feel.

After years of working with other contact center vendors, we got fed up. We wanted to create a company categorically different with people who are innovators, think differently, and actually do what a BPO partner is supposed to do: make your life easier and make your customers happier. With that, NexGen Agency was born.

With NexGen you’re getting an entire highly experienced team that will consult with you and become an extension of your company. From multichannel customer care to social and digital marketing, we create unique action plans and handle all the day-to-day work.

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The NexGen VIP Experience

When you’re a NexGen VIP, we help you reach relevant customers, build consumer loyalty, manage brand reputation, and increase revenue through our long developed strategies and solutions.

We understand that small and mid-size businesses face unique challenges when trying to integrate social and digital into their operations. We manage the entire customer journey for our VIPs–including enhanced customer satisfaction, reduced customer churn, increased revenue, lower costs, and a competitive advantage, translating into the Ultimate Customer Experience.

Not only do we improve on your current methods but we are innovators. Working with NexGen Agency is a great way to balance your ideas with those of outside perspective. Partnering with our company will bring in a fresh outlook and specialized expertise to develop a robust customer management solution and strategy.

The Story Behind It All

NexGen Agency is the brainchild of customer experience expert Mike Epstein. Mr. Epstein comes from a family of entrepreneurs within the BPO industry. In the early 90’s, his family’s business Precision Response Corporation became one of the nations largest integrated customer care solutions providers serving some of the most recognized corporations in the world with over 13,000 employees. PRC was recognized four consecutive years as one of INC Magazines top 500 successful private entities. After a highly successful public offering, PRC became the industries’ second largest in-bound teleservices firm. In 2003, Mr. Epstein teamed back up with his family at C3/CustomerContactChannels and assisted with the development of the company. Mr. Epstein then launched NexGen Agency to fill a niche in the industry which caters to both Gen X, Y and millennials through all channels of communication including Social Customer Care, Digital Media and traditional voice channels.

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